Terms & Conditions

These terms and conditions govern the use of danddlondon.com (the “Site”) and its subsidiary sites. Please read them carefully. We may occasionally amend these terms and conditions; changes will be posted on the danddlondon.com site.


1) D&D London Gift vouchers and Experience vouchers will be sent via email as e-vouchers to the email address provided. Our gift vouchers include a QR code that would need to be swiped at the restaurant to be used. We do not post physical vouchers. Should you wish to print our vouchers, a PDF version of the voucher can be downloaded from the order confirmation email.

2)  All Gift vouchers and Experience vouchers are exclusively valid in D&D London’s UK-based businesses. They can be used as full or partial payments in these establishments for food and drinks – there is no cash alternative available, including refunds for goods purchased using gift vouchers. Once bought, they cannot be refunded.

3) Monetary vouchers are valid for 12 months from date of purchase, Experience vouchers are valid for 10 months from date of purchase unless expressed otherwise. After this time they will expire, with no option to exchange, refund or extend.

4) If your gift voucher or experience voucher is lost the balance is non-refundable, non-transferable but can be replaced if not already used. 

5) Reservations are essential – you must tell the restaurant you intend to use your gift voucher at the time of booking. Gift vouchers and Experience vouchers must also be presented on arrival at the restaurant.

6) Reservations are always subject to availability, and at the restaurant’s discretion. Please call the restaurant directly to book.

7) Experience vouchers cannot be transferred. They are valid only for the selected Gift Experience and are not inclusive of discretionary service charge and discretionary music charges, nor any additional items.

8) D&D London reserves the right to alter these terms and conditions without prior notice, at any time.

9) For any queries regarding your purchase please call 020 7716 0716 or email gifts@danddlondon.com. You will receive an email confirmation of your purchase, if you do not, please check your spam folder or contact us.

10) Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full.

11) Redemption subject to availability and booking highly recommended. Experiences cannot be redeemed if they are cancelled with under 24 hours’ notice.

13) We do not currently extend any out of date Gift vouchers or Gift Experiences vouchers.

14) Please note that in some restaurants, a maximum of 2 Experience Cards can be used per single reservation. A maximum of 2 Gift Cards can also be used per single reservation, when their combined amount does not exceed £249. The use of any Gift vouchers valued at £250 and above is limited to one per reservation. Please check policy with the restaurant you’re visiting.


1) D&D London event tickets will not be posted. You must present your confirmation email at the event as proof of purchase (either printed or on your mobile) along with identification.

2) D&D London event tickets are exclusively valid in the nominated D&D London-based venue on that specified event date.

3) You should always check that an event is going ahead at the scheduled date, time and venue.

4) Only if an event is cancelled will the ticket be refunded.

5) D&D London reserves the right to alter these terms and conditions without prior notice, at any time.

1. Information About Us

danddLondon.com is a site operated by D&D London Ltd (“We”). Our Company Number is 2859789 and our trading address is at 16 Kirby Street, London, EC1N 8TS.

2. Intellectual Property

All intellectual property rights concerning this website’s design, text, graphics and other materials are owned by danddlondon.com or our licensors. danddlondon.com is a registered trademark of D&D London Ltd. and may not be used for any reason without permission.

3. Access To Our Website

Access to our Site is on a temporary basis and we reserve the right to withdraw or amend the website at any time.

Where you are provided with or are allowed to choose a user ID, password or any other piece of information as part of our security procedures you must treat such information as confidential and you must not disclose it to any third party.

4. Information About You & Your Visits To Our Site

We process information about you in accordance with our Privacy Policy. You consent to such processing and you warrant that all information that you provide is accurate.

5. Linking To & From Our Site

Our Site may from time to time contain links to various sites and other resources provided by third parties. These links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may be suffered by you in connection with your use of them.

You may link to the Site’s homepage, provided that you first obtain our written consent and then comply with any conditions we may require in respect of the link to your website. In any event, linking to our Site must be done in a way that is fair and legal and which does not damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Site must not be framed on any other site, nor should you establish a link to any part of our site other than the homepage. We reserve the right to withdraw linking permission at any time without prior notice.

6. Law & Jurisdiction

These terms and conditions are governed by English law and you submit to the exclusive jurisdiction of the English courts.

7.  Outstanding Charges

By agreeing to our T&Cs you agree that any outstanding charges that have not been settled on the day of your booking will be charged to the credit card details supplied.

8. Our Contact Details

We are happy to answer any questions you may have regarding these terms of use. Send us an e-mail to gifts@danddlondon.com  and we will get back to you.